Dubai In Style brought to you by Gold Medal Travel Group Plc
The following terms and conditions form the basis of your contract with Gold Medal
Travel Group Plc. Your contract will be with Gold Medal Travel Group Plc, which
is a member of the Association of British Travel Agents (ABTA
V6805). We hold an Air Travel Organisers Licence granted by the Civil Aviation Authority
(our ATOL number is ATOL 2916), and all holidays
shown on our website are ATOL
Protected. In the unlikely event of our insolvency, the
CAA will ensure that you are not stranded abroad and will arrange
to refund any money you have paid to us for an advance booking.
ATOL protection extends primarily to customers who book and pay in
the UK. For further information, visit the
ATOL website at www.atol.org.uk. Please see our booking conditions
for more information. All travel arrangements are sold subject to these conditions.
The terms and conditions vary depending on whether you purchase a package holiday
consisting of transport and accommodation booked at the same time and invoiced as
a fully inclusive cost or 'Other Travel Arrangements' which is anything else, including
accommodation or transport booked together, but quoted separately and subsequently
itemised on your invoice. Please note that where a suppliers services form part
of your booking, the suppliers standard terms and conditions will also apply. These
are important in the case of 'Other Travel Arrangements' where Gold Medal Travel
Group Plc acts only as an agent between you and our suppliers. All travel arrangements
that include flights are based on scheduled
IATA airlines and are subject to their conditions of carriage. Copies
of these conditions may be requested in writing.
When making a booking we require a minimum deposit of £250 per person. Occasionally
airlines require full payment to secure the seats and where this is the case, we
will advise you before you book and will require additional amounts to cover this
requirement. We will then send you a confirmation invoice, after which a contract
exists, subject to English law unless otherwise agreed. We will require payment
of the remaining balance as shown on your confirmation invoice, not less than eight
weeks before your departure from the UK. If you book within eight weeks of departure
from the UK we will require full payment at the time of booking. Deposits are non-refundable
and should you fail to pay the money when it is due we reserve the right to cancel
your booking and retain the deposit that has been paid. Travel documents will not
be released until we have received full payment.
Airline Ticket Deadlines For 'other travel arrangements', where we act as agent
between you and our suppliers, airlines may on occasion request that payment be
brought forward in which case we will notify you of this change of payment date.
This usually occurs when an airline withdraws a fare and request that all tickets
in the old fare are issued by a particular date. Regrettably your booking cannot
be held after this ticket deadline date and will have to be cancelled if payment
is not made.
Packages - If you need to cancel a confirmed booking you must contact your Dubai
in Style travel consultant. To cover the cost of administration and cancellation
charges imposed by suppliers and for the possibility that we will not be able to
resell the holiday we have to make a cancellation charge. If you have purchased
our recommended insurance you may be able to claim for the charges we impose. Should
you cancel your confirmed booking or part of your booking, then the following cancellation
charges will apply:
- More than 56 days prior to departure: Deposit only
- 29 – 55 days: 50% of the total cost
- 15 – 28 days: 75% of the total cost
- 14 days or less: 100% of total cost
Note: These cancellation charges apply to all bookings, except in circumstances
where a booking includes items or services where our suppliers own cancellation
charges exceed those shown above. In these circumstances any additional cancellation
charges will be advised at the time of booking.
'Other Travel Arrangements' - If you need to cancel you must contact your Dubai
in Style travel consultant. Cancellation charges vary depending on the services
booked and will be clearly stated at the time of booking. In all cases a minimum
cancellation fee of £250 will apply regardless of the value of the service
cancelled. In some cases it may not be possible to offer any refunds for certain
services such as air tickets once a booking has been made. Please ensure you are
certain of the fees applicable to your booking by asking us before proceeding to
book your arrangements.
If you wish to make a change to a confirmed booking please contact your Dubai in
Style travel consultant. Any changes made up to 56 days before departure will incur
a minimum charge of £50 per change. In some cases airlines require tickets
to be issued on booking and where tickets have been issued changes may be treated
as a cancellation and will be subject to the charges shown in the 'Cancellation by you' section.
However, after that date any changes may be treated as a cancellation and may be subject
to the charges shown in the 'Cancellation by you' section. Please Note: A change to the
travel departure date once confirmed, is regarded as a cancellation and rebooking, not
an alteration to the booking. Some suppliers, particularly airlines, whose special fares in some
cases are non-refundable, may consider a name or other change to an existing booking,
as a cancellation and rebooking, with up to 100% cancellation charges. If the services
booked are dependent on a minimum number of people using the service, we will have
to recalculate the total cost based on the new number of passengers travelling.
The cost may therefore increase but as this is not a cancellation charge, it may
not be covered by your insurance. No refunds will be given for unused services unless
an amendment or cancellation has been made in which case the charges shown above
will apply. Name changes. If you are prevented from taking a package holiday we
will be happy to arrange a change of name provided you give us at least 21 days
notice prior to departure, provide evidence of your inability to travel and pay
the cost of the changes. We will charge £50 per name change in addition to
any charges levied by the service providers such as the airlines.
Packages - We aim to provide the travel arrangements you have booked without any
changes, however, it is possible that cancellations may be necessary due to changes
made beyond our control by airlines, hotels or other suppliers. For some 'package
holidays' to operate a minimum number of people may be required. If sufficient
bookings are not received we reserve the right to cancel the holiday, but will do
so at least eight weeks before departure. In the unlikely event that your travel
arrangements must be cancelled we will advise you as soon as is reasonably possible
and you will be offered an alternative or a full refund. If we have to cancel your
package holiday as a result of any other circumstances, we may offer you additional
compensation where deemed appropriate. Note: Compensation will not be payable when
the cancellation is due to events beyond our control, such as war, threat of war,
riots or disturbances, terrorist activities, industrial disputes, fire, nuclear
or natural disasters, health risks, problems with transport, severe weather conditions
or any other similar events.
'Other Travel Arrangements' - In the unlikely event that a booking has to be cancelled,
for any other reason than non-payment, then a full refund will be made of all monies
paid, less any amendment fees or insurance premiums.
Packages - Although it is unlikely, we may unfortunately have to make changes to
your travel arrangements and we must reserve the right to do so. We will inform
you of any major changes at the time of booking, or as soon as possible afterwards
if you have already booked. If a major change is necessary, such as an alteration
of your outward/return flights by more than 12 hours, change of resort, or reduction
in standard of your accommodation, you will be offered the choice of:
- accepting the change
- accepting an alternative
- receiving a full refund of all monies paid.
If the alteration results in a reduction in the total cost of your travel arrangements,
we will make an appropriate refund. We will offer appropriate compensation for the
charge imposed providing that it does not arise from circumstances outside our control.
'Other Travel Arrangements' - Where we only act as a booking agent, particularly
in the case of air tickets, we may not be notified of a major change before you
travel. However, where we are notified, we will advise you as soon as is reasonably
possible. If the changes are not acceptable to you, we will offer you an alternative
if available, or a full refund. If your chosen alternative costs more, you must
pay the difference, unless you have paid for your booking in full.
If your travel documents have not been received by you, or you have mislaid your
travel documents, you must inform us at least 10 days prior to departure. Failure
to do so may result in additional charges as special arrangements will have to be
made. Tickets once sold towards a sporting event cannot be replaced if lost.
We reserve the right to increase the price after booking if any increase in price
occurs in respect of:
- air fares or other transport costs,
- taxes or duties payable, including new taxes introduced by any government
- adverse changes to currency exchange rates
In all cases we will pay any increase which is less than 2% of your package holiday
cost, not including insurance premiums or amendment fees but increases in excess
of 2% will be payable by you. If the cost of your holiday increases by more than
10% you may decide to cancel the holiday and have a full refund except for the insurance
premiums or amendment fees paid after booking. If you want to cancel you must tell
us within 14 days of being advised of the increase. In return we will not change
the cost of your holiday within eight weeks of departure. The only exception to
this offer is in respect of any government imposed charge that may be introduced
to provide consumer financial protection which we may be required to collect on
behalf of the government. To guarantee the cost of the holiday you may pay in full
within 14 days of booking in which case we promise not to make any price changes
whatsoever. Equally, where our costs fall after the package has been bought, we
will pass onto you any benefit and reduced costs to ourselves as a result of changes
to the items listed above.
Packages - Should you or any member of your party suffer illness, personal injury
or death, through any misadventure out of any activity which does not form part
of our package holidays, nor part of an excursion sold through us, we shall offer
you every assistance we can. This includes advice, guidance and initial financial
assistance in the form of legal expenses insurance, where appropriate, up to a limit
of £5,000 per person. All requests for assistance must be made within 90 days
from the date of the misadventure. Where legal action is contemplated, our authority
must be obtained prior to commencement of any proceedings, and subject to your undertaking
to assign any costs recovered or any benefits received under an appropriate insurance
policy to ourselves. Assistance is given at our reasonable discretion. We are responsible
for ensuring that your package holiday is of a reasonable standard and as described
to you. If any part fails to reach this standard and affects the enjoyment of your
holiday, we will offer reasonable compensation providing it is not due to events
outside our control. Our liability in all these cases is limited to a maximum of
three times the value of the services affected. Gold Medal Travel Group Plc accept
responsibility for death, injury, or illness caused by the negligent acts and/or
omissions of our employees or agents, together with our suppliers and sub-contractors,
servants and/or agents of the same, whilst acting in the course of their employment
in the provision of your package holiday. We will pay compensation equivalent to
that which would be awarded in an English Court, but will not offer compensation
if the injury, illness or death is caused by your own fault or the fault of someone
unconnected with the package, or an event that could not have been expected or avoided
even with all due care. In respect of international carriage by air or sea our liability
in all cases will be limited in the manner permitted by international conventions.
You may ask for copies of these from our offices.
'Other Travel Arrangements' - When acting only as a booking agent, Gold Medal Travel
Group Plc has no liability whatsoever for any aspect of the travel arrangements
and accepts no liability for any loss, personal injury or death however incurred,
except where caused by our own proven negligence.
If you have a problem during the course of your holiday, you must inform the supplier
of the service, plus a representative whose details we have provided, or telephone
our offices immediately, failure to do so may reduce or extinguish any possible
claim. We will endeavour to put things right as soon as possible. We will acknowledge
all complaints on their receipt and deal with them promptly and efficiently. Any
disputes which cannot be amicably settled may (if the client so wishes), be referred
to arbitration under a special scheme which although devised by arrangement with
the Association of British Travel Agents (ABTA),
is administered independently by the Association of Independent Arbitrators. The
scheme does not apply for amounts greater than £5,000 per person. There is
also a limit of £25,000 per booking form. Neither does it apply to claims
that are solely or mainly in respect of physical injury or illness. The application
for arbitration must be made within nine months of the date of return to the United
Kingdom, but in special circumstances it may still be offered outside this period.
Alternatively, you may wish to take any dispute to the Small Claims Court. Full
details of the Arbitration scheme can be obtained from: Association of British Travel
Agents, 68-71 Newman Street, London W1P 4AH.
By making a reservation with us you agree to the use and disclosure of the information
you provide for the following purposes: to enable us to process your booking (when
it may be transferred abroad), if you purchase insurance we may process your information
and pass it to insurers, for market research and analysis, to avoid fraud and to
enable us to contact you by letter, telephone or e-mail with details of our products
or those of our suppliers.